Shipping Policy

Product will be shipped by the best method which is automatically configured through the shipping software. Product may require a signature at the time of delivery due to the value of the product. An adult must be present to sign for the shipment. Tracking information is provided to the customer when the product departs HAPO USA's facility, which provides ample time to make arrangements. Any additional costs or fees incurred due to not being available for delivery are the responsibility of the buyer.

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.  

To start a return, you can contact us at aftersalesservice@hapo.us

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@hapo.us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Restocking Fee

A 10% Restocking Fee is mandatory on all returned product.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days once product is received. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@hapo.us.